Our latest Customer Satisfaction Results are in – and we are rather pleased with them!
Customer satisfaction surveys are sent to all clients when we complete projects. We have analysed the results of all surveys returned and these are the results:
Project Overview
| Item | Excellent | Good | Satisfactory | Poor |
| Understanding of your requirements | 96% | 4% | – | |
| Speed of response to queries | 81% | 15% | 4% | – |
| Accessibility of contacts | 65% | 35% | – | – |
| Clarity of information provided | 85% | 15% | – | – |
| Proactive in making suggestions | 81% | 15% | 4% | – |
| Meeting timescales | 77% | 29% | 4% | – |
| Being kept informed of problems | 68% | 28% | 4% | – |
| Ability to be flexible | 88% | 12% | – | – |
| Quality of presentation | 77% | 23% | – | – |
| Outcomes met with agreed specification | 92% | 4% | 4% | – |
| Value for money | 73% | 23% | 4% | – |
Overall Ratings
| Item | Excellent | Good | Satisfactory | Poor |
| Value for money of our service | 77% | 19% | 4% | – |
| Quality of our service | 92% | 8% | – | – |
Recommendations
| Item | Yes | No |
| Would you recommend our service? | 100% | – |
…and that’s not all, here are some of the comments we’ve received:
“Excellent service level and excellent value. The team employed at Blackfriars was adaptable, responsive and proactive. In all, an outstanding company delivering an excellent service” – Ian Buchanan, Environment Manager for Balfour Beatty.
“AECL are very efficient and capable of handling late site requests, for additional information or timing changes. Very good service” – George Jackson, Thames Water Utilities – LWRM Stoke Newington to New River Head
“The service is highly technical and the standard of reporting often exceeds the requirements of the authorities requiring the reports. The professionalism and patience displayed by the operatives makes an onerous task a pleasure and the service is therefore highly recommended” – Roland Batty, Malia (UK) Limited
“Addiscombe reacted promptly and effectively in providing and delivering a solution to an issue which if not resolved had significant detrimental implications. We are currently working with them on another scheme and would be pleased to use them again and recommend them to others” – Chris Tunbridge, Abbey Wood
“The service from AECL was very professional and problem solving seemed to be easily managed with their advice and specialist input” – Altin Lleshi, Keltbray Ltd – Barts Square
“Excellent service. I was particularly pleased with prompt responses to technical queries from the client following report submission” – Paul Hayward, Phlorum Ltd
